TERMS AND CONDITIONS
Your contractual agreement is with Greece and Cyprus Travel (Skyfare
Travel Limited).
It has been structured, in the interest of fair trading, to
safeguard your holiday arrangements.
1. YOUR HOLIDAY CONTRACT
When you make a booking you guarantee that you have the
authority to accept and do accept on behalf of your party the
terms of these booking conditions. A contract will exist as soon
as we issue our confirmation invoice. This contract is made on
the terms of these booking conditions, which are governed by
English Law, and the jurisdiction of the English Courts. You may
however, choose the law and jurisdiction of Scotland or Northern
Ireland if you wish to do so.
2. YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive
holiday from us you will receive an ATOL Certificate. This lists
what is financially protected, where you can get information on
what this means for you and who to contact if things go wrong."
“We, or the suppliers identified on your ATOL Certificate, will
provide you with the services listed on the ATOL Certificate (or
a suitable alternative). In some cases, where neither we nor the
supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you
have bought or a suitable alternative (at no extra cost to you).
You agree to accept that in those circumstances the alternative
ATOL holder will perform those obligations and you agree to pay
any money outstanding to be paid by you under your contract to
that alternative ATOL holder. However, you also agree that in
some cases it will not be possible to appoint an alternative
ATOL holder, in which case you will be entitled to make a claim
under the ATOL scheme (or your credit card issuer where
applicable).”
“If we, or the suppliers identified on your ATOL certificate,
are unable to provide the services listed (or a suitable
alternative, through an alternative ATOL holder or otherwise)
for reasons of insolvency, the Trustees of the Air Travel Trust
may make a payment to (or confer a benefit on) you under the
ATOL scheme. You agree that in return for such a payment or
benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or
relating to the non-provision of the services, including any
claim against us, the travel agent (or your credit card issuer
where applicable). You also agree that any such claims may be
re-assigned to another body, if that other body has paid sums
you have claimed under the ATOL scheme.”
3. ABTA
We are a member of ABTA, membership number V4693. We are obliged
to maintain a high standard of service to you by ABTA’s Code of
Conduct. We can also offer you an arbitration scheme for the
resolution of disputes arising out of, or in connection with
this contract. The scheme is arranged by ABTA and administered
independently. It is a simple and inexpensive method of
arbitration on documents alone with restricted liability on you
for costs. The upper limit on claims is £5,000 per person and
£25,000 per booking form. The scheme doesn’t apply to claims
which are solely in respect of physical injury or illness or
their consequences. It can however deal with claims which
include an element of minor injury or illness subject to a limit
of £1,500 on the amount the arbitrator can award per person in
respect of this element. Your request for arbitration must be
received by ABTA within eighteen months of the date of return
from holiday. For injury and illness claims, you can request the
ABTA Mediation Procedure and we have the option to agree to
mediation. Further information on the Code and ABTA’s assistance
in resolving disputes can be found on
www.abta.com.
4. YOUR HOLIDAY PRICE
The prices shown in our website are for guidance only. We have
adopted a completely fluid method of pricing our holidays (i.e
our prices may change second by second to reflect ever changing
airfares, hotel rates etc.) Therefore, our prices will be more
accurate. You will be advised of the current price of the
holiday that you wish to book before your contract is confirmed.
When you make a booking you must pay a non-refundable deposit of
£100 per person plus an agreed amount for flight seats purchased
at time of booking. An additional non-refundable deposit will be
required for a Wedding or Cruise and it may differ for a group
booking. The balance of the price of your travel arrangements
must be paid at least 8 weeks before your departure date. If you
are booking late i.e. within 8 weeks of departure full payment
will be required. If the deposit and/or balance is not paid in
time, we shall cancel your travel arrangements. If the balance
is not paid in time we shall retain your deposit.The prices
quoted in our website were calculated by our Treasury
Department, where the value of
£ Sterling = €1.10
Changes in transportation costs, including the cost of
fuel, dues, taxes or fees chargeable for services such as
landing taxes or embarkation or disembarkation fees at ports and
airports and exchange rates mean that the price of your travel
arrangements may change after you have booked. However there
will be no change within 30 days of your departure.We will
absorb and you will not be charged for any increase equivalent
to 2% of the price of your travel arrangements, which excludes
insurance premiums and any amendment charges. You will be
charged for the amount over and above that, plus an
administration charge of £1.00 per person together with an
amount to cover agents’ commission. If this means that you have
to pay an increase of more than 10% of the price of your travel
arrangements, you will have the option of accepting a change to
another holiday if we are able to offer one (if this is of
equivalent or higher quality you will not have to pay more but
if it is of lower quality you will be refunded the difference in
price), or cancelling and receiving a full refund of all monies
paid, except for any amendment charges. Should you decide to
cancel for this reason, you must exercise your right to do so
within 14 days from the date of invoice. Should the price of
your holiday go down due to the changes mentioned above, by more
than 2% of your holiday cost, then any refund due will be paid
to you. However please note that travel arrangements are not
always purchased in local currency and some apparent changes
have no impact on the price of your travel due to contractual
and other protection in place.
5 IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to
change your travel arrangements in any way, for example your
chosen departure date or accommodation, we will do our utmost to
make these changes, provided they refer to the same holiday
season, but this may not always be possible. Any request for
changes to be made must be in writing from the person who made
the booking . You will be asked to pay an administration charge
of £25 per person and any further cost we incur in making this
alteration. You should be aware that these costs could increase
the closer to the departure date that changes are made and you
should contact us as soon as possible. NOTE: Certain travel
arrangements on airline tickets may not be changeable after a
reservation has been made and any alteration request could incur
a cancellation charge of up to 100% of that part of the
arrangements. Furthermore If your booking changes because
someone in your party cancels this may increase the overall cost
of the holiday as it may be necessary to levy under- occupancy
or single room supplements.
6. IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel
arrangements at any time. Written notification from the person
who made the booking or your travel agent on your behalf must be
received at our offices. Since we incur costs in cancelling your
travel arrangements, you will have to pay the cancellation
charges shown below.
NOTE: If the reason for your cancellation is covered under the
terms of your insurance policy, you may be able to reclaim these
charges.
__________________________________________________
Cancellation Charges
Written Notification Period Amount Payable
Prior to Departure
MORE THAN 56 DAYS DEPOSIT ONLY
56 -
29 DAYS 50% of holiday cost
or deposit if greater
28 - 15 DAYS 70% of holiday cost
14 - 8 DAYS 90% of holiday cost
7 DAYS OR LESS 100% of holiday cost
_________________________________________________
The above charges may differ for group bookings and you will be advised
at time of booking.
7. IF
WE CHANGE OR CANCEL YOUR HOLIDAY
As we plan your holiday arrangements many months in advance we may
occasionally have to make changes or cancel your booking and we reserve
the right to do so at any time. Changes - If we make a major change to
your holiday, we will inform you or your travel agent as soon as
reasonably possible if there is time before your departure.
You will have the choice of either accepting the change of arrangements,
accepting an offer of alternative travel arrangements of comparable
standard from us if available (we will refund any price difference if
the alternative is of a lower value), or cancelling your holiday and
receiving a full refund of all monies paid. In some cases we will also
pay compensation (see below). These options don’t apply for minor
changes. Examples of minor changes include alteration of your
outward/return flights by less than 12 hours, changes to aircraft type,
change of accommodation to another of the same or higher standard,
changes of carriers. Please note that carriers such as airlines
mentioned in our website may be subject to change.
Cancellation – We will not cancel your travel arrangements less than 8
weeks before your departure date, except for reasons of force majeure or
failure by you to pay the final balance. We may cancel your holiday
before this date if, e.g., the minimum number of clients required for a
particular travel arrangement is not reached. If your holiday is
cancelled you can either have a refund of all monies paid or accept an
offer of alternative travel arrangements of comparable standard from us,
if available (we will refund any price difference if the alternative is
of a lower value). In some cases we will pay compensation
If we cancel or make a major change we will pay compensation as detailed
below except where the major change or cancellation arises due to
reasons of force majeure. The compensation that we offer does not
exclude you from claiming more if you are entitled to do so.
__________________________________________________
If we Cancel or make a major change to your holiday Period before
departure Amount you will receive
MORE THAN (56) DAYS NIL
(56 - 29) days £10
(28 - 15) days £15
(14 - 8) days £20
7 days or less £25
__________________________________________________
Force
Majeure
We will not pay you compensation if we have to cancel or change your
travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war,
riot, industrial dispute, terrorist activity and its consequences,
natural or nuclear disaster, fire, adverse weather conditions, epidemics
and pandemics, unavoidable technical problems with transport.
8. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant
supplier (e.g. your hotelier) and our resort representative immediately
who will endeavour to put things right. If your complaint is not
resolved locally, please follow this up within 28 days of your return
home by writing to our office at Greece and Cyprus Travel Centre, 8
Beeches Walk, Sutton Coldfield, West Midlands B73 6HN , giving your
booking reference and all other relevant information.
It is strongly recommended that you communicate any complaint to the
supplier of the services in question as well as to our representative
without delay and complete a report form whilst in resort.
If you fail to follow this simple procedure we will have been deprived
of the opportunity to investigate and rectify your complaint whilst you
were in resort and this may affect your rights under this contract.
Please also see clause 3 above on ABTA.
9. OUR LIABILITY TO YOU
If the contract we have with you is not performed or is improperly
performed by us or our suppliers we will pay you appropriate
compensation if this has affected the enjoyment of your travel
arrangements. However we will not be liable where any failure in the
performance of the contract is due to: you; or a third party unconnected
with the provision of the travel arrangements and where the failure is
unforeseeable or unavoidable; or unusual and unforeseeable circumstances
beyond our control, the consequences of which could not have been
avoided even if all due care had been exercised; or an event which we or
our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall
be limited to a maximum of two times the cost of your travel
arrangements. Our liability will also be limited in accordance with
and/or in an identical manner to: a) The contractual terms of the
companies that provide the transportation for your travel arrangements.
These terms are incorporated into this contract; and
b) Any relevant international convention, for example the Montreal
Convention in respect of travel by air, the Athens Convention in respect
of travel by sea, the Berne Convention in respect of travel by rail and
the Paris Convention in respect of the provision of accommodation, which
limit the amount of compensation that you can claim for death, injury,
delay to passengers and loss, damage and delay to luggage. We are to be
regarded as having all benefit of any limitation of compensation
contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or
the international conventions, from our offices at Greece and Cyprus
Travel Centre, 8 Beeches Walk, Sutton Coldfield, West Midlands B73 6HN ,
telephone 0121-3556955.
Under EU law (Regulation 261/2004) you have rights in some circumstances
to refunds and/or compensation from your airline in cases of denied
boarding, cancellation or delay to flights. Full details of these rights
will be publicised at EU airports and will also be available from
airlines. However reimbursement in such cases will not automatically
entitle you to a refund of your holiday cost from us. Your right to a
refund and/or compensation from us is set out in clause
7. If any payments to you are due from us, any payment made to you by
the airline will be deducted from this amount. NB this clause does not
apply to any separate contracts that you may enter into for excursions
or activities whilst on holiday.
10. PROMPT ASSISTANCE IN RESORT
If the contract we have with you is not performed or is improperly
performed as a result of failures attributable to a third party
unconnected with the provision of the services, or as a result of
failures due to unusual and unforeseeable circumstances beyond our
control, the consequences of which could not have been avoided even if
all due care had been exercised, or an event which we or our suppliers,
even with all due care, could not foresee or forestall, and you suffer
an injury or other material loss, we will offer you such prompt
assistance as is reasonable in the circumstances.
11. PASSPORT, VISA & IMMIGRATION REQUIREMENTS
Your specific passport and visa requirements, and other immigration
requirements are your responsibility and you should confirm these with
the relevant Embassies and/or Consulates. We do not accept any
responsibility if you cannot travel because you have not complied with
any passport, visa or immigration requirements.
12. EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst
you are on holiday are not part of your package holiday provided by us.
For any excursion or other tour that you book, your contract will be
with the operator of the excursion or tour and not with us. We are not
responsible for the provision of the excursion or tour or for anything
that happens during the course of its provision by the operator.
13. DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal
booking information held by us.This information will be passed on to the
principal and to the relevant suppliers of your travel arrangements. The
information may also be provided to public authorities such as customs
or immigration if required by them, or as required by law. Certain
information may also be passed on to security or credit checking
companies. If you travel outside the European Economic Area, controls on
data protection may not be as strong as the legal requirements in this
country. We will only pass your information on to persons responsible
for your travel arrangements. This applies to any sensitive information
that you give to us such as details of any disabilities, or
dietary/religious requirements. (If we cannot pass this information to
the relevant suppliers, whether in the EEA or not, we will be unable to
provide your booking. In making this booking, you consent to this
information being passed on to the relevant persons.)
WEBSITE INFORMATION
1. Website Accuracy
The statements and information contained in our website are correct to
the best of our knowledge. Every reasonable effort has been made to
ensure accuracy of such details. Changes can occur that may be beyond
our control. We will do our best to notify you of any changes at time of
booking or before your departure.
2. Facilities & Activities
During certain times particularly during the low season, which is
reflected in the prices, some facilities and features advertised may not
be operational or may be withdrawn at short notice, either for
maintenance, lack of demand or adverse weather conditions. Similarly
heated swimming pools, air- conditioning and activities mentioned may
only be available at certain times of the year. We will endeavour to
advise you if we become aware of a major change, but we cannot accept
liability for any loss of an advertised amenity as these situations are
beyond our direct control. Should the client have any specific request
pertaining to the enjoyment of their holiday, they should seek
clarification from ourselves in writing prior to booking.
3. Accommodation
The licensing and classification of hotels in our programme is made by
the Cyprus Tourism Organisation and The National Tourism Organisation of
Greece. Standards can vary within the classifications, and this is
usually reflected in the price.
|
|